Returns & Refunds Policy

At Killiney Singapore, we strive to ensure the highest quality for our food products; however, due to the perishable nature of our goods, returns are generally only accepted for damaged or incorrect items. Please notify us within 24 hours of receiving your order to initiate a claim for a refund or replacement.

Return Process

• 1.
  Report the Issue

  Contact our customer service team via email or phone within 24 hours of delivery, providing your order number and clear photos of the damaged or incorrect items.

• 2.
  Verification Process

  Our quality assurance team will review your submission to verify the condition of the products and ensure they meet our criteria for a refund or exchange.

• 3.
  Return Arrangement

  If a physical return is required, we will coordinate a pickup date or provide instructions on how to return the items to our main office.

• 4.
  Refund Processing

  Once approved, your refund will be processed back to your original payment method within 7 to 14 business days, depending on your bank's policies.